Letter to Our Patients

To our valued Merrimack River Dentistry patients:

This recent season has been unique as we our dental office, town, state and nation have been dealing with the COVID pandemic. The Merrimack River Dentistry staff care about your safety and work hard to prevent the spread of infection. In over 20 years of practicing dentistry, I have practiced "Universal Precautions”. This simply means that we treat all human blood and body fluids as if they contain bloodborne pathogens... anything that can cause/spread disease. The staff at Merrimack River Dentistry have consistently applied this approach towards all patients and each other at the office in the past and will continue to do so in the future. We have been regularly trained and updated in infection control, hazard communication, material and chemical safety, HIPPA, CPR and other safety measures. In short, our office follows infection control guidelines made by the American Dental Association (ADA), the Massachusetts Dental Society (MDS), the U.S Centers for Disease Control and Prevention (CDC), and the Occupation Safety and Health Administration (OSHA).

The Centers for Disease Control and Prevention has always upheld recommendations for dental office infection control. Before you enter the examining room, all surfaces (i.e. dental chair, dental light, drawer handles, countertops) have been cleaned and disinfected; all products are EPA approved disinfectants. Non-disposable items like dental instruments are cleaned and sterilized between patients. Disposable dental instruments and needles are never reused. Infection control precautions also require all dental staff involved in patient care to use appropriate protective equipment officially approved by the CDC. After each patient, disposable gloves and masks are thrown away. Before seeing the next patient, everyone on the treatment team washes their hands and puts on a new pair of gloves.

Here are some additional things that you can expect when you visit the office:

Before your appointment, you will receive a pre-appointment screening call or text 24 hours prior to your visit.

At the time of the appointment: When you enter, you will be asked to wash or sanitize your hands; there will be hand sanitizers throughout the office for you to use as needed. In addition, you will be asked to pre-rinse before your treatment time. Alongside these, you will have your body temperature taken; all of our staff will have had their temperatures taken before each shift.

After 48 hours from your appointment, you will receive a post-appointment call or text as a follow-up.

We are taking care of coordinating the length of your appointments to minimize waiting and overlapping with other patients in the waiting area. Due to this, we are requesting that each patient come to the designated appointment time promptly to avoid traffic within the reception area. Also, we are asking that each patient come alone unless you are a minor or elderly in need of accompaniment. To those who are giving rides to patients, we request that you wait in the car unless the patient needs your assistance inside the office. Generally, and for the safety of everyone, we ask for continual abidance of social distancing guidelines; please come in wearing a mask (fyi, as there is a shortage of masks, we cannot liberally distribute these) and maintain 6ft distance whenever possible. In the midst of all this, please be assured that your care and treatment has never and will not cease to be compromised. We are always making sure that we are at the forefront of the latest standards and guidelines to ensure your health and safety.

Thank you for your patience and understanding as we engage in this together. Due to the evolving understanding of the world's knowledge of SARS-CoV-2, it is expected that more recommendations will be brought forward that might impact how we deliver care. Rest assured, that we remain committed to top quality standards for our patients.

We hope you and your loved ones are staying healthy and safe. On behalf of Merrimack River Dentistry staff, we miss seeing you in person. Thank you for being our patient. We value your trust and loyalty and look forward to taking care of you and serving you soon.

If you have any questions and/or would like to make an appointment, please call our office at (978)373-4150. If this is an emergency, please call me on my cell phone at (617)487-2672.


Sincerely,

Sarah Yoon, DMD